100% Satisfaction Guarantee:

Any purchase from 1st Wholesale Battery Sales may be returned within 30 days of delivery for refund or exchange within the "Returns" and "Refunds" guidelines below.

Office Hours:

Normal office hours are Monday-Friday 9-5 Central Time (closed weekends.) Online orders may be placed 24 hours/day, 7 days/week. Orders may be placed by phone during office hours Monday-Friday.

Returns:

Items must be in new condition, exactly as shipped. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are damaged or incomplete. Postage and insurance are the responsibility of the sender unless the wrong item was sent. Orders cancelled after they have been shipped-out are considered to be returns.

Refunds:

Refunds are subject to 15% restocking fee. This includes orders cancelled after they have been shipped-out. The restock fee covers the majority of our costs of shipping and handling on returned batteries ("free" shipping isn't free to us.)

Defective Batteries:

Within 30 days, customers may opt to have defective Optima batteries replaced (by ground shipping service only) or refunded. After 30 days, the terms of the manufacturer's warranty apply.

Shipping:

Standard free shipping for Optima batteries is by UPS Ground. Some items are exceptions to the free shipping offer, as noted with product descriptions. Other shipping options are available. Shipping to Alaska or Hawaii requires an additional shipping charge; call for details. We do not ship to APO/FPO addresses except by truck freight (available for volume orders.) Any shipping damage, errors or shortages must be reported within 7 days of delivery.

Shipping Remedy for Error or Defect:

Merchandise shipped to remedy an error on our part or a defective unit will be shipped only by ground service within the U.S. 48 states or Priority Mail to AK or HI.

Receipts:

Receipts are e-mailed. You should print a copy for your files.

Privacy:

We do not sell or otherwise disclose customer information to any outside party not involved with the fulfillment of your order.

Security:

The confidentiality of your information is guarded strictly at all times.